Shipping and Return Policy
If your order is placed by 2:00 p.m. Eastern, and the items you order are in stock, the order will be shipped the same day. Any orders placed after 2:00 p.m. Eastern will be processed the next business day. Standard delivery time is an additional 3 - 5 business days to arrive.
Next Day Air - Please note any order being processed and shipped on a Friday will not be delivered until Monday.
Orders are processed Mon-Fri during regular business hours.
Customers may return new and unopened items within 30 days of delivery for a refund less a 10% restocking fee, unless the issue is with an incorrect shipment or manufacturers defect.
Any returns without the original packaging and instructional material, or the packaging and materials are damaged, a 20% restocking fee will be assessed.Any merchandise that is returned showing signs of wear, installation or use can be denied a refund and any return shipping cost will be incurred by the customer. On normal returns, freight is not refunded.
Customers are responsible for all lost and damaged items in return shipping so please insure. All returns must be received at our location within 45 days of delivery. After 30 days of delivery, a partial refund may be issued or a refund may be denied.
If the return is a result of a manufactures defect or incorrect part, MSP will issue a return label to return at no additional charge to the customer. After the 30 day period has expired, the manufacturer's warranty will be in effect. When MSP receives your return, we will inspect the item and provide a replacement or refund. If the products is found to be defective, shipping fees will apply and/or a partial refund may be issued or denied.
All returns must have an RMA number or they may be rejected. We inspect all returns for signs of wear, installation or damage.
Any exchanges will be charged for any price differences and $5.95 for standard ground shipping.